332bd Privacy Policy

332bd collects personal information through several channels: directly from you when you register or use the platform, automatically through your device and browser as you navigate the site, and occasionally from third-party verification or payment partners. The categories of data we collect are set out below.

1.1 Registration and Account Data

When you create a 332bd account, we collect your full name, date of birth, email address, Bangladeshi mobile number, preferred username, and a hashed version of your chosen password. This information is required to establish your account, verify your identity, and provide access to the platform's services.

1.2 Identity Verification (KYC) Data

To comply with responsible gaming obligations and to process withdrawal requests, we may collect copies of government-issued identity documents (such as your National ID Card or passport), proof of address documents dated within the last three months, and images of the payment method used for deposits. This data is used solely for identity verification and fraud prevention purposes.

1.3 Financial and Transaction Data

332bd records all financial transactions conducted through the platform, including deposit amounts, withdrawal requests, bet histories, and bonus credits. Payment method identifiers — such as the last four digits of a card or a bKash mobile number — are stored for reconciliation and anti-fraud purposes. Full payment credentials are never stored on our servers; they are processed directly by our payment partners.

1.4 Technical and Usage Data

When you access 332bd, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URL, pages visited, time spent on each page, click patterns, and device identifiers. This data helps us maintain platform performance, diagnose technical issues, and understand how users interact with the site.

1.5 Communications Data

If you contact our customer support team via email or live chat, we retain a record of that correspondence, including your contact details and the content of your messages. This enables us to provide consistent support and to resolve disputes effectively.

332bd processes your personal data only for legitimate, clearly defined purposes. The table below maps each category of data to its primary processing purpose and the legal basis on which we rely.

2.1 Marketing Communications

If you have opted in to receive promotional communications from 332bd, we may send you emails or platform notifications about new games, upcoming cricket and BPL events, seasonal offers (such as Eid or Pohela Boishakh promotions), and bonus credits. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting [email protected]. Opting out of marketing does not affect transactional or account-related communications.

2.2 Responsible Gaming Monitoring

332bd uses automated analysis of your gaming and deposit patterns to identify signs of potentially problematic gambling behaviour. Where our systems flag a concern, we may proactively contact you to offer responsible gaming tools such as deposit limits, session time-outs, or self-exclusion. This processing is carried out in your vital interest and in accordance with our responsible gaming obligations.

332bd does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your data with the following categories of recipients where strictly necessary to deliver our services or to comply with legal obligations.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary transactional data with our payment partners, which include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Each of these partners is bound by its own data protection obligations and may not use your data for any purpose other than processing the transaction in question.

3.2 Identity Verification Partners

Where required to complete KYC checks, 332bd may share identity document images and personal details with third-party verification service providers. These providers operate under strict contractual data processing agreements and are prohibited from using your data for any purpose beyond identity verification.

3.3 Game Content Providers

Certain technical identifiers (such as a session token or anonymised player ID) may be passed to game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — solely to facilitate the delivery of their game content within the 332bd platform. No directly identifiable personal data such as your name or contact details is shared with game studios.

3.4 Legal and Regulatory Authorities

332bd may disclose personal data to law enforcement agencies, courts, or financial intelligence units where required to do so by applicable law, a valid court order, or a regulatory instruction. In such cases, we will disclose only the minimum information necessary to satisfy the legal requirement and will notify you of the disclosure where permitted by law.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 332bd's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer, and the recipient will be required to honour the privacy commitments set out in this policy.

332bd uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and improve the overall user experience. A cookie is a small text file placed on your device by a web server. Cookies cannot execute code or deliver viruses.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the platform to function and cannot be switched off. They include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery.
• Performance and Analytics Cookies: These cookies collect anonymised information about how visitors use the 332bd platform — for example, which pages are visited most frequently, how long sessions last, and which features generate the most engagement. This data is used solely to improve platform performance.
• Functionality Cookies: These cookies remember choices you make — such as your preferred language, currency display, or notification settings — to provide a more personalised experience on return visits.
• Marketing and Preference Cookies: Where you have consented, these cookies help us deliver promotions and offers that are relevant to your interests, based on your gaming history and activity on the 332bd platform.

4.2 Managing Cookies

You may control or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the 332bd platform, including the ability to log in. Instructions for managing cookies in commonly used browsers are available in your browser's help documentation. Disabling analytics or marketing cookies will not affect your ability to use core platform features.

332bd retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations. The following retention periods apply as a general guide:

• Account and Registration Data: Retained for the duration of your account and for a period of five years following account closure, in order to comply with anti-money-laundering record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of five years from the date of verification, in accordance with financial compliance obligations.
• Transaction and Financial Records: Retained for seven years from the date of each transaction, consistent with standard financial record-keeping practices.
• Technical and Usage Logs: Retained for up to 12 months, after which they are aggregated or deleted.
• Customer Support Communications: Retained for three years from the date of the last interaction, to support dispute resolution.
• Marketing Preference Data: Retained until you withdraw consent or request deletion, plus a short administrative period thereafter.

At the end of the applicable retention period, personal data is either securely deleted from our systems or anonymised in a manner that prevents re-identification. Anonymised, aggregated data may be retained indefinitely for statistical and product development purposes.

332bd implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security framework includes the following controls:

• Transport Layer Security: All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher. Our SSL certificate is maintained and renewed automatically to prevent lapses in coverage.
• Encryption at Rest: Sensitive personal data stored in our databases — including identity documents, payment method identifiers, and hashed passwords — is encrypted using AES-256.
• Access Controls: Access to personal data within 332bd's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data undergo background screening and regular data protection training.
• Two-Factor Authentication: Administrative and support staff access to systems containing personal data requires multi-factor authentication.
• Regular Security Audits: 332bd's platform and infrastructure undergo periodic security assessments to identify and address vulnerabilities before they can be exploited.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, 332bd will notify affected users promptly and take all necessary steps to contain and remediate the incident.

While we employ industry-standard security practices, no online platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password and never sharing your login credentials with others. If you suspect that your account has been compromised, contact [email protected] immediately.

332bd respects your rights over your personal data. The following rights are available to all registered users of the platform. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request" and your registered email address. We will respond within a reasonable timeframe and in any event within 30 days of receiving a valid request.

• Right of Access: You may request a copy of the personal data that 332bd holds about you, along with information about how it is processed.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. You may also update certain account details directly via your account settings page.
• Right to Erasure: You may request that 332bd delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing was unlawful. Please note that this right may be limited by legal retention obligations — for example, transaction records required for anti-money-laundering compliance cannot be deleted on request.
• Right to Restrict Processing: You may request that 332bd restrict the processing of your personal data in certain circumstances, such as while a dispute regarding its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or a contractual necessity, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where that processing is based on 332bd's legitimate interests. You also have an unconditional right to opt out of direct marketing at any time.
• Right to Withdraw Consent: Where 332bd processes your data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.

332bd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will update the "Effective Date" shown at the top of this page and notify registered users by email or via an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data. Your continued use of the 332bd platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the revised policy, you must cease using the platform and may request account closure as described in our Terms & Conditions.

For any questions, concerns, or complaints regarding this Privacy Policy or 332bd's data practices generally, please contact our support team at [email protected]. We are committed to resolving privacy concerns fairly and promptly, and will acknowledge your enquiry within one business day.